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Society's Policy

At Cornford Lane Wine Society, we want to give our members the best educational and social experience. That’s why we believe our Society policies should be fair, clear, and transparent. Read about them below, and contact us with questions.

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Shipping Policy

What You Need to Know

When and if products other than membership come on sale through this site, shipping will only be within the United Kingdom and will be dispatched within 3-5 working days of your order.

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Returns

The Small Print

Returns will be actioned within 3-5 working days of reciept of the orginal purchased items.  In regard to membership this can be cancelled at at time either in writing or by email.  The original membership fee paid will be returned in full within 3-5 working days.

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Warranty Disclaimer

About Our Policy

The Member acknowledges that the Society Services are provided “as is” without any warranty whatsoever solely for the Member’s evaluation. THE SOCIETY DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABLE QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

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Privacy at Cornford Lane Wine Society

Trust Us with Your Information

Privacy Policy

This website is operated by Cornford Lane Wine Society and whose registered address is 12 Stafford Road, Tunbridge Wells, Kent, TN2 4QZ.  (“We”) are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.

This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site. By visiting www.clws.online (our website) you are accepting and consenting to the practices described in this policy.

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Types of information we may collect from you

We may collect, store and use the following kinds of personal information about individuals who visit and use our website:

Information you supply to us. You may supply us with information about you by filling in forms on our website. This includes information you provide when you submit a contact/enquiry form [list any other active forms on your website (ie. Request a Application Form, Event Attendance Application Form, etc.]. The information you give us may include your name, address, e-mail address and phone number.

Information our website automatically collects about you. With regard to each of your visits to our website we may automatically collect information including the following:

  • technical information, including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform;

  • information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors.

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How we may use the information we collect

We use the information in the following ways:

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Information you supply to us. We will use this information:

  • to provide you with information and/or services that you request from us;

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Information we automatically collect about you. We will use this information:

  • to administer our site including troubleshooting and statistical purposes;

  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

  • security and debugging as part of our efforts to keep our site safe and secure.

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This information is collected anonymously and is not linked to information that identifies you as an individual. We use Google Analytics to track this information. Find out how Google uses your data at https://support.google.com/analytics/answer/6004245.

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Disclosure of your information

Any information you provide to us will either be emailed directly to us or may be stored on a secure server located near Dublin within the Republic of Ireland. We use a trusted third party website and hosting provider (WiX)to facilitate the running and management of this website. WiX meet high data protection and security standards and are bound by contract to keep any information they process on our behalf confidential. Any data that may be collected through this website that WiX process, is kept secure and only processed in the manner we instruct them to. WiX cannot access, provide, rectify or delete any data that they store on our behalf without permission.

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We do not rent, sell or share personal information about you with other people or non-affiliated companies.

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We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or other regulations.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

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Third party links

Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

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Your rights – access to your personal data

You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to CLWS, 12 Stafford Road, Tunbridge Wells, Kent, TN2 4QZ. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO).

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Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

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Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to nickr@clws.online

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Cornford Lane Wine Society

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